Refund Policy – URBANCART INTERNATIONAL (PRIVATE) LIMITED

What products are eligible for refunds?

Refund eligibility depends on product type, condition, and usage.

Are digital products refundable?

Digital products are generally non-refundable once delivered or activated.

What is the refund request time frame?

Refund requests must be submitted within the specified period after delivery.

How do customers request a refund?

Customers must contact support with order details and reason for refund.

Are shipping charges refundable?

Shipping charges are non-refundable unless the error is on our side.

What if the product is defective?

Defective or incorrect products may be eligible for replacement or refund.

What if the customer changes their mind?

Change-of-mind refunds are subject to approval and product condition.

How long do refunds take?

Approved refunds are processed within a reasonable business period.

What refund method is used?

Refunds are issued using the original payment method where possible.

Are partial refunds allowed?

Partial refunds may be issued depending on circumstances.

What happens if refund is denied?

Customers will be informed of the reason for denial.

Do promotions affect refunds?

Discounted or promotional items may have special refund rules.

Who bears return shipping cost?

Return shipping costs are borne by the customer unless stated otherwise.

Can refunds be reversed?

Refunds once processed cannot be reversed.

How to contact for refund issues?

Customers may contact us via phone or email for refund support.